Net Promoter System℠ helps companies in all industries build customer loyalty and achieve growth. The following is a partial list, by industry, of companies that have stated in the press, financial filings or other public outlets that they use Net Promoter® score to track customer loyalty.
Air Transportation
- Delta Air Lines
- JetBlue
- Qantas
- Southwest Airlines
- Travelocity
- Volaris
Industrial Goods & Services
- ABB, Ltd
- Aggreko
- Alcoa
- Atlas Copco
- Archstone
- AvisBudget
- BorgWarner, Inc.
- Centrica / British Gas
- Con-way Inc.
- Cypress Semiconductors
- De La Rue
- Deutsche Post World Net
- Direct Energy
- Dupont
- e.On
- Franklin Covey
- GE
- General Motors
- Holcim Ltd
- Honeywell
- Jabil
- Jiffy Lube
- Kone
- Marvin Windows & Door
- Polaris Industries
- Quickparts
- Republic Services, Inc.
- RSC Equipment Rental
- Sandvik
- Schindler
- Schneider Electric
- ServiceMaster
- Stanley Black & Decker
- Teleglass National
- Terex
- Thermo Fisher Scientific
- United Rentals
- Vattenfall AB
- Williams Scotsman International
Consumer Products
- Acantia Health & Beauty
- Anheuser-Busch
- Bunge
- Corporate Express
- Grohe
- LearningRx
- Select Comfort
- Lego
- Olam
- Planet Tan
- Procter & Gamble
Healthcare
- Ascension Health
- Carl Zeiss AG
- Cancer Treatment Centers of America
- Cigna
- Humana
- Kaiser Permanente
- Johnson & Johnson
- Medtronic
- National Health Service (NHS)
- Novartis
- Smith & Nephew
- TeamHealth
Service providers/B2B/Suppliers/Public sector
- 800GotJunk
- Appletree Answering Services
- Avaya
- Bearing Point
- Boy Scouts of America
- Brains on Fire
- Caroline Biological
- Cintas Corp
- Effectur
- FastLane Communications
- FirstService Corporation
- Four Seasons Hotels
- Ingram Micro
- KPMG
- Paul Davis Restoration
- Platform Group Gallery
- PricewaterhouseCoopers
- Sitel Worldwide Corporation
- Sodexo
- Teach for America
- Travel Counselors
- University of California- Berkeley
- University of Phoenix
Telecom
- Asurion
- AT&T
- Axiata Group Berhad
- Belgacom
- BlackBerry
- CenturyLink
- Deutsche Telekom
- Everything Everywhere
- Groupe Neuf Cegetel
- KPN
- MetroPCS
- NII Holdings
- Nokia
- Optus
- Orange
- Sprint Communications
- Suddenlink
- Swisscom
- Telefonica
- Telephone & Data Systems, Inc.
- Telstra
- T-Mobile
- TW Telecom
- Verizon
- Virgin Media
- Vodafone
- VTR
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Retail
- 24 Hour Fitness
- Apple
- Avis Europe
- Best Buy
- CarMax, Inc.
- Cencosud
- Chick-fil-a
- CVS Caremark
- eBay
- Enterprise rent-a-car
- Expedia
- Guitar Center Holdings, Inc
- Hertz
- Home Depot
- Inchcape
- Intercontinental Hotels
- John Lewis
- Macy’s, Inc.
- Moosejaw
- Myer
- Neiman Marcus
- Phanfare
- Porsche
- Safelite Auto Glass
- Virgin Active Ltd.
- Zane Cycles
- Zappos
- Zipcar
Financial Services
- AIA
- Allianz
- American Express
- Aon
- Asgard Wealth Sol.
- AXA
- Banco Galicia
- Bank of Melbourne
- BMO Financial Services
- Bupa International
- Charles Schwab
- Citigroup
- CMR
- Commerce Bank
- Eastern Fin. FL Credit Union
- Experian
- Fidelity Investments
- Fireman’s Fund (Allianz)
- Grange Insurance
- HSBC
- IAG NZ
- Idaho Central Credit Union
- ING
- JPMorgan Chase & Co
- Lloyds
- Lockheed Federal Credit Union
- Macquarie Bank
- Mellon Investor Services
- MetLife
- Metro Bank PLC
- Minnesota Life
- Nationwide Insurance
- OCBC
- PayPal
- Perpetual Limited
- Progressive
- SF Fire Credit Union
- Sopra Capital
- Standard Chartered
- Swedbank
- Swiss Re
- TD Bank
- TD Canada Trust
- Thrivent
- TradeStation Securities
- USAA
- Vanguard
- Vocalink
- Western Union
- Westpac
- Wizard
- Wright-Patt Credit Union
- Zurich Insurance
Technology
- AMICAS
- Autodesk
- Bill.com
- Buhler
- CA, Inc.
- Canon
- Computer Sciences Corp (CSC)
- Covario, Inc.
- Dell
- Electrolux
- EMC Corporation
- Facebook
- FileNet (IBM Enterprise Content Management)
- HP
- iiNet
- Interactive Corp
- Intuit
- IPOWER
- Ipreo Holdings
- Lawson Software, Inc.
- LG Electronics
- Logitech
- Microsoft
- Mitchell
- Palm
- Philips
- Rackspace
- Salesforce.com
- SAP
- Siemens
- Sony
- Symantec
- Tektronix
Media
- Avid Technology
- BBC
- DirecTV
- E.W. Scripps Co.
- LexisNexis
- PR Newswire
- Scripps
- Thomson Reuters
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